Job Title: Impact Manager
Department: Community Impact
Reports To: Sr. Impact Manager
FLSA Status: Non-Exempt/Full Time
The Impact Manager will be responsible for implementing of collaborative efforts in education, college and career preparedness, and family stability. Using the principles of collective impact (as defined here: https://uwsd.org/Collective-Impact), the Impact Manager will work with partners to plan and implement project activities, develop and maintain strong relationships with organizational partners and community members, leverage resources, design and facilitate training, manage effective communication, provide supervision for interns and volunteers, and utilize data for continuous improvement.
United Way of San Diego County (UWSD) is an organization that is fast-paced and has dedicated staff. UWSD leverages the use of data and our partners’ expertise to better understand root causes and put impactful solutions into action. Our work, in partnership with others, uses shared goals, innovation, and proven practices to resolve inequities and transform the lives of children, young adults, and families in the San Diego region.
This position is a fit for you, if you:
- Have credentials and/or experience in the areas of education, human development, behavioral health, public health, social work, community development and/or family stability; • Are passionate about equity and family self-sufficiency;
- Are excited to work with a diverse set of community members;
- Have experience and/or knowledge of case management and social service delivery systems;
- Enjoy developing trusting and productive relationships with partners (schools and community-based);
- Possess exceptional communication skills, both verbal and written;
- Are comfortable with collecting and using data for continuous improvement;
- Are comfortable facilitating meetings and group decision making processes both virtually and in-person;
- Have experience/interest in program development and implementation;
- Like to work in a fast-paced, productive, and collaborative environment and are an innovative problem solver;
- Want to learn, grow and evolve your professional skills while making a difference in the lives of students and families in San Diego; and
- Are interested in turning pilots and projects into catalysts for systemic change.
ESSENTIAL FUNCTIONS OF POSITION:
- Facilitate meetings and training opportunities both virtually and in-person, as appropriate;
- Make connections with local service providers; build programmatic capacity to serve identified families;
- Cultivate and maintain strong partnership with school staff to achieve programmatic outcomes and support interns;
- Manage relationships between school staff, non-profit partners, universities, County Health and Human Services Agency, County Office of Education, K-12 Districts, child care providers and others;
- Utilize local and national networks and best practice tools to directly support Collaborative Action Networks;
- Provide consistent support to staff and partners;
- Attend community meetings throughout the County to represent United Way and learn about other efforts in the community; institutionalize methods of sharing community activity with others in the organization;
- Ensure consistent and effective communication between all involved partners;
- Use principles of continuous improvement to improve and refine strategies including school district and programmatic data; must be able to use qualitative and quantitative data to inform programmatic adjustments;
- Facilitate the development of goals, action plans, deliverables and metrics related to program; prepare and submit monthly and quarterly reports;
- Serve as a liaison between UWSD volunteer engagement team and partners to plan and coordinate meaningful volunteer activities;
- Partner with other UWSD departments as appropriate; and
- Other duties as assigned.
- Relationship Oriented
- Project Development and Implementation
- Deep Community Expertise
- Adaptability and Change Management
- Cross-Functional Capability and Collaboration
Qualifications and Requirements:
- Post-secondary credential in education, human development, behavioral health, public health, social work, community development, or related field – or equivalent experience;
- Minimum 3 years in comparable position;
- Demonstrated ability to support, manage and coach others to achieve identified goals;
- Demonstrated ability to manage complex projects, facilitate group process and decision-making;
- Demonstrated strong communication and interpersonal skills, including public speaking and report writing;
- Experience with program/project management;
- Experience/familiarity with the principles of collective impact and/or collaborative work;
- Strong knowledge of education, health, family stability, social service and other youth-serving systems of care;
- Demonstrated ability to manage processes and projects on time and to achieve outcomes;
- Demonstrated critical thinking skills;
- Demonstrated ability to exercise tact and good judgment;
- Demonstrated ability to research topics, assimilate data and report on findings, verbally and in written form.
- Demonstrated ability to manage and organize presentations;
- Demonstrated ability to work independently, manage time effectively and follow-through;
- Demonstrated proficiency with Microsoft Office package (Outlook/Word/Excel/PowerPoint);
- Valid California Driver’s License and acceptable driving record. Must provide and verify own automobile insurance; and
- Candidate must be able to utilize own transportation for fieldwork (with expense reimbursement).
- Dual-language proficiency preferred.
Physical demands described here are representative of those that must be met to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.
- Moving about inside the office to access file cabinets, office machinery, etc.
- Hands are regularly used to write, type, key and handle or feel small controls
- Frequent communication with leadership, staff and the public
Weights of up to 30 pounds occasionally lifted (carrying devices provided) The statements herein are intended to describe the general nature and level of work being performed by the employee assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of incumbents.
UWSD currently supports a hybrid work environment with a combination of remote and in-person work. The amount of time spent working in-person is currently limited, but is subject to change, and strictly adheres to COVID-19 guidelines put forth by the state, county, and the Division of Occupational Safety and Health (Cal/OSHA). The typical schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. However, flexibility is required due to the nature of this work. Schedule may include evenings, weekends and holidays.